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U.
Social Security
Hiring Contact and Claims Specialists
Openings also occur regularly for Information Technology
Specialists, Claims Representatives.
The Social Security Administration is hiring Contact
Representatives, GS-0962, Claims Representatives, GS-0998, and
Information Technology Specialists, GS-2210, among others.
Public Contact Careers
Contact Representatives, GS-0962, are the voice of
Social Security. Positions open throughout the country in field
offices, program service centers, teleservice centers and the
Headquarters in Baltimore, MD. Contact Representative daily tasks
include:
• Speaking with beneficiaries about their rights under the
Social Security laws.
• Gathering facts and evidence to establish eligibility for
benefits.
• Making critical decisions to determine the amount of
benefits paid to individuals.
• Using computer technology to access and update information
about claims.
Information Representatives
Information Representatives, GS-0304, provide
information in person and/or over the telephone, in response to
inquiries concerning the general responsibilities, functions,
program activities and personnel of ODAR as well as performing
other general clerical activities. Maintain records of visitors,
inquiries and directories for other Agencies, particularly those
having similar or related functions. Determine the purpose of the
visits and make referrals to the appropriate party. Answer a wide
range of routine and recurrent inquiries. Tactfully question
visitors and/or callers to determine exact nature of the inquiry.
Type a variety of documents such as reports, correspondence,
decisions, etc into final form. Sort incoming mail and distribute
accordingly.
Information Representatives work in all of the Agency's 1,300
field offices and international offices of operations.
Salary
Information Representatives GS-0304 begin at the GS-2 or
GS-4 level with a starting salary between $21,691 - $26,569.
Service Rep Salary
Service Representative/Telephone Service Representatives
GS-0382 GS-4 or GS-5 level.
GS-4 $26,569 - $40,451
GS-5 $29,726 - $45,244
GS-8 $40,779 - $62,076.
Information Technology Careers
The Social Security Administration houses one of the
world's largest computer installations at their Headquarters
office in Baltimore, MD.
SSA IT, GS-2210 professionals keep the systems up-to-date with
the constantly changing Social Security programs. Career
opportunities may exist in the following areas:
Software development
Network services
Systems analysis
Web development
Data management
SSA professional-level computer specialists have experience in
fields such as client/server development, mainframe development,
and telecommunications/networking technologies. Training is
available for some of the entry-level positions. Special salary
rates are available for most IT positions.
Salary
Information Technology Careers can begin at the GS-5
level with a starting salary at $35,872.
Additional Careers
Other career paths are available. These include:
Actuaries
Auditors
Budget analysts
Economists
Human resource specialists
Management analysts
Program analysts
Social science research analysts
Staff assistants
Statisticians
How To Apply
Candidates should scan this website for current
vacancies for
IT Specialists
,
Contact Representatives
and
Claims Representatives
jobs. Candidates may also contact the SSA
for further information.
Candidates may visit:
SSA
Careers
Local Canvassing
Candidates who do not find any local listings in the FJD
can check with their local SSA offices to learn about openings.
Telephone numbers for SSA offices are found in the local phone
directory. Applications are available at any SSA Regional or
Field Office. KR•
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