For This Issue

Contact Reps Recruited by Treasury and Army

A high-school diploma and a positive approach to dealing with people are pre-requisites.

The current vacancy lists includes 82 openings for Contact Specialists, GS-0962. Positions are open with the Department of Treasury, Defense Finance and Accounting Service and Army.

Requirements
GS-4 Experience: One (1) full year of general experience. General experience is defined as progressively responsible clerical, office, or other work that indicates the ability to learn new tasks and follow instructions.
Contact Representative Jobs At VA
The Department of Veterans Affairs currently employs Contact Representatives aka Veterans Benefits Counselors with the Veterans Benefits Administration. Contact Representatives for the VA provide many of the same services as SSA Teleservice Reps, answering questions concerning eligibility and benefit programs. VA representatives also explain regulatory provisions and inform clients of the required or preferred actions to take in order to obtain benefits. Another duty for VA Contact Reps is the investigation and initiation of corrective action on delays or errors in a client’s case.

Qualifications
Candidates for these jobs at all Agencies must have a high school diploma. They also must demonstrate a positive approach to the public and have the ability to grasp and apply the laws and regulations relevant to their work. Applicants can start at GS-4 with a minimum of two years general experience.

Contact Representative Jobs at IRS
Customer Service Representatives perform a full range of administrative and technical duties. Representatives assist individuals and/or businesses through telephone contact. This involves a diverse group of issues/problems that cannot be answered or resolved routinely. Representatives make contact involving a wide range of tax processing regulatory requirements and procedures as administered by the Internal Revenue Service. They elicit sensitive, personal and financial information. Make determinations and use sound judgment concerning controversial matters.

How To Apply
Candidates should scan this website for current Contact Specialists, GS-0962 vacancies.

Candidates may also visit the following:
DFAS

Dept of Treasury

Dept of Army

Merit Promotion
Current Federal employees can fill Contact Specialist positions through Merit Promotion or lateral inservice placement.

Federal occupations that provide experience applicable to Contact Specialist jobs are Paralegal Specialist, GS-0950 , Legal Instrument Examiner, GS-0963 , Legal Clerk and Technician, GS-0986 , General Claims Examiner, GS-0990 and the Hearing and Appeal Series, GS-0930 .

Skills gained in such Federal jobs as the Social Service Series, GS-0187 , Social Services Aid and Assistant, GS-0186 , and Civil Rights Analysis, GS-0160 may also prepare an individual for a Contact Specialist position.

Current Government employees may also check with their Agency’s personnel department for vacancy information. KR•